August'12-June'13
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Set up of in-house Call-center
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Launch of operational CRM-system
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Optimization of logistic BPs
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Operations: quality management
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Customer Service upgrade
Complete rebranding of Customer Service in Delivery (quality standarts, SLA, KPIs, procedures, business-processes); Creation of in-house call-center and CRM-department.
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Internet start-ups project management
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Emailing marketing
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Database management
01.2010 - 11.2011
03.2008 - 10.2009
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Online Travel BU: marketing set-up
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Strategic marketing management
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Brand management in Travel market
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ATL / BTL strategy & fullfillment
PayPal marketing launch in Russia
with key ecommerce market players Lamoda, KupiVIP, Enter, TuTu, Holododilnik.ru, Enter, AnywayAnyDay, Ozon.ru, Biglion, Emex, Utkonos.

05.2005 - 11.2005
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B2B CRM Project management
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Audit of business processes
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CRM-system: functional assignment

2001- 2005
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Launch of operational CRM-system
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Customer service managament
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Trainings for Call-center employees (700 operators)
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Call-center audit & consulting
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CRM: elaboration of Action Plan
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Database management consulting
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Emailing marketing consulting
June-August 2014
February 2015 - November 2017
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Contracting with Fashion brands
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General management
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Ecommerce management
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Marketing strategy
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Logistics & Delivery
Year 2013
August'12-June'13
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Leading E-commerce School in Russia
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140 students in 8 months
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8 professional coachers
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57 hours, 19 business-cases
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Proven track record
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Ecommerce start-up
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General management
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Business development
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Team leading
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Digital marketing
October 2017 - till now
May 2017 - till forever