August'12-June'13

  • Set up of in-house Call-center 

  • Launch of operational CRM-system 

  • Optimization of logistic BPs

  • Operations: quality management 

  • Customer Service upgrade

Complete rebranding of Customer Service in Delivery (quality standarts, SLA, KPIs, procedures, business-processes); Creation of in-house call-center and CRM-department.

  • Internet start-ups project management

  • Emailing marketing

  • Database management

01.2010 - 11.2011

03.2008 - 10.2009

  • Online Travel BU: marketing set-up

  • Strategic marketing management

  • Brand management in Travel market

  • ATL / BTL strategy & fullfillment

PayPal marketing launch in Russia

with key ecommerce market players Lamoda, KupiVIP, Enter, TuTu, Holododilnik.ru, Enter, AnywayAnyDay, Ozon.ru, Biglion, Emex, Utkonos.

05.2005 - 11.2005

  • B2B CRM Project management 

  • Audit of business processes 

  • CRM-system: functional assignment 

2001- 2005

  • Launch of operational CRM-system 

  • Customer service managament 

  • Trainings for Call-center employees (700 operators)

  • Call-center audit & consulting

  • CRM: elaboration of Action Plan

  • Database management consulting

  • Emailing marketing consulting

June-August 2014

February 2015 -  November 2017

  • Contracting with Fashion brands

  • General management

  • Ecommerce management

  • Marketing strategy

  • Logistics & Delivery

Year 2013

August'12-June'13

  • ​Leading E-commerce School in Russia

  • 140 students in 8 months

  • 8 professional coachers

  • 57 hours, 19 business-cases

  • Proven track record

  • Ecommerce start-up

  • General management

  • Business development

  • Team leading

  • Digital marketing

October 2017 - till now​

May 2017 - till forever

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