August'12-June'13

• Set up of in-house Call-center 

• Launch of operational CRM-system 

• Optimization of logistic BPs

• Operations: quality management 

• Customer Service upgrade

Complete rebranding of Customer Service in Delivery (quality standarts, SLA, KPIs, procedures, business-processes); Creation of in-house call-center and CRM-department.

• Internet start-ups project management

• Emailing marketing

• Database management

01.2010 - 11.2011

03.2008 - 10.2009

• Online Travel BU: marketing set-up

• Strategic marketing management

• Brand management in Travel market

• ATL / BTL strategy & fullfillment

PayPal marketing launch in Russia

with key ecommerce market players Lamoda, KupiVIP, Enter, TuTu, Holododilnik.ru, Enter, AnywayAnyDay, Ozon.ru, Biglion, Emex, Utkonos.

05.2005 - 11.2005

• B2B CRM Project management 

• Audit of business processes 

• CRM-system: functional assignment 

2001- 2005

• Launch of operational CRM-system 

• Customer service managament 

• Trainings for Call-center employees (700 operators)

• Call-center audit & consulting

• CRM: elaboration of Action Plan

• Database management consulting

• Emailing marketing consulting

June-August 2014

February 2015 -  November 2017

• Contracting with Fashion brands

• General management

• Ecommerce management

• Marketing strategy

• Logistics & Delivery

Year 2013

August'12-June'13

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• ​Leading E-commerce School in Russia

• 140 students in 8 months

• 8 professional coachers

• 57 hours, 19 business-cases

• Proven track record

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• Ecommerce start-up

• General management

• Business development

• Team leading

• Digital marketing

October 2017 - till now​

May 2017 - till forever